Frequently Asked Questions
Outdoor Charcoal Grill FAQ
Is this charcoal grill heat-resistant? Will it warp?
The body is constructed with 201 stainless steel (heat-resistant up to 500°C) + 304 stainless steel cooking grate (food-grade material), providing dual protection against warping.
Do I need tools for assembly? How long does setup take?
Features 3-second quick deployment – no tools required. Simply lift and pull to assemble.
📦 Ready-to-use: All components come pre-installed. Just hold the short sides and expand.
How long does the charcoal burn? How to control heat?
Burn Time:
Standard charcoal: 1-1.5 hours
Fruitwood charcoal: 2+ hours (recommend pairing with our long-burning charcoal)
Heat Control:
Raise the air vent rod = High heat (ideal for searing meats)
Lower the air vent rod = Low heat (perfect for slow-roasting vegetables)
🔥 Expert Technique: Arrange charcoal in a “pyramid” shape for faster ignition.
How to clean after use?
Routine Cleaning:
Allow to cool completely, then invert to remove ash
Wipe interior with damp cloth + mild detergent
Deep Cleaning:
Soak in baking soda solution for 10 mins → Gently scrub with steel wool → Rinse thoroughly
⚠️ Warning: Never use strong acid cleaners or pressure washers!
Outdoor Table FAQ
What is the weight capacity? Can it hold a grill?
Max load capacity: 50kg (suitable for small charcoal grills).
🔥 For safety, always place hot grills on a metal heat-resistant pad to prevent surface damage.
Is it waterproof and mold-resistant? Can it be used in rain?
The tabletop is made of solid wood + oil-wax coating, offering short-term rain resistance.
⚠️ Note: Prolonged exposure to moisture may cause mold—always wipe dry before storage.
Will it fit in a car trunk?
✅ Compact design: Fits easily in most SUV/sedan trunks for hassle-free transport.
Alcohol Stove FAQ
How long does the fuel last? Which type of alcohol is safest?
Burn time: ~25-30 minutes per 100ml of 95% concentration alcohol.
✅ Recommended fuel:
• Solid alcohol tablets (more stable)
• Liquid ethanol (avoid methanol-based fuels).
Will the stove blow out in windy conditions?
Designed with a windproof shield, it operates normally in up to 12mph (Beaufort 3) winds.
🌪️ For strong winds, use inside a windbreak for optimal performance.
What if the stove tips over? How to extinguish flames?
🚨 Emergency response:
Smother flames with a damp cloth (cuts off oxygen).
Use a small fire extinguisher (Class B recommended).
⚠️ NEVER pour water—it can spread alcohol fires!
General Questions
Are the products suitable for high-altitude/low-temperature environments?
Charcoal Grill:
Requires extended preheating time at high altitudes (due to thinner oxygen levels).
Alcohol Stove:
Burning efficiency decreases below -10°C (-14°F).
✅ Pro Tip: Pre-warm the fuel canister before use in cold conditions.
What if I receive missing/damaged parts after purchase?
Simply email us your order number + photos of the issue.
We guarantee to replace parts or issue a full refund within 48 hours.
Can I get an invoice? Is there a warranty?
E-invoice available (include your billing details in the order notes).
1-year warranty on all stoves/grills (covers manufacturing defects, excludes misuse).
